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Privacy Policy for troweb
This Website collects some Personal Data from its Users.
Users may be subject to different protection standards and
broader standards may therefore apply to some. Users can contact the
Owner, to learn more about such standards.
This document can be printed for reference by using the print command in the settings of any browser.
Owner and Data Controller
Troweb Soft
Techno Hub, Silicon Oasis
Dubai, UAE
Owner contact email: support@troweb.com
Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Trackers; Usage Data; firstname; last name; email address; Data communicated while using the service; device information; password; username; company name; language.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following. Hosting and backend infrastructure, Analytics, Tag Management, Backup saving andmanagement, Traffic optimization and distribution, Contacting the User, Handling payments, Access to third-party accounts, Registration and authentication, Registration and authentication provided directly by this Website and User database management.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Access to third-party accounts
his type of service allows this Website to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.
GitHub account access (GitHub Inc.)
This service allows this Website to connect with the User's account on GitHub, provided by GitHub Inc.
Personal Data processed: device information; email address; Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Backup saving and management
This type of service allows the Owner to save and manage backups of
this Website on external servers managed by the service provider itself.
The backups may include the source code and content as well as the data
that the User provides to this Website.
Amazon Glacier (Amazon)
Amazon Glacier is a service to save and manage backups provided by Amazon Web Services Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Handling payments
Unless otherwise specified, this Website processes any payments by
credit card, bank transfer or other means via external payment service
providers. In general and unless where otherwise stated, Users are
requested to provide their payment details and personal information
directly to such payment service providers. This Website isn't
involved in the collection and processing of such information: instead,
it will only receive a notification by the relevant payment service
provider as to whether payment has been successfully completed.
Stripe (Stripe, Inc.)
Stripe is a payment service provided by Stripe, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Registration and authentication
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide
registration and authentication services. In this case, this Website
will be able to access some Data, stored by these third-party services,
for registration or identification purposes.
Some of the services listed below may also collect Personal Data for
targeting and profiling purposes; to find out more, please refer to the
description of each service.
Google OAuth (Google LLC)
Google OAuth is a registration and authentication service provided by Google LLC and is connected to the Google network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
LinkedIn OAuth (LinkedIn Corporation)
LinkedIn Oauth is a registration and
authentication service provided by LinkedIn Corporation and is connected
to the LinkedIn social network.
Personal Data processed: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Tag Management
This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
User database management
This type of service allows the Owner to build user profiles by
starting from an email address, a personal name, or other information
that the User provides to this Website, as well as to track User
activities through analytics features. This Personal Data may also be
matched with publicly available information about the User (such as
social networks' profiles) and used to build private profiles that the
Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to
the User, such as emails based on specific actions performed on this
Website.
ZOHO CRM (Zoho Corporation Pvt. Ltd.)
ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.
Personal Data processed: company name; email address; first name; language; last name; Usage Data; username.
Place of processing: United States – Privacy Policy
Analytics
Google Analytics (Universal Analytics) (Google LLC)
The services contained in this section enable the Owner to monitor and
analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) is a web
analysis service provided by Google LLC (“Google”). Google utilizes the
Data collected to track and examine the use of this Website, to prepare
reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Google Analytics (Universal Analytics) with anonymized IP (Google LLC)
Google Analytics (Universal Analytics) is a web
analysis service provided by Google LLC (“Google”). Google utilizes the
Data collected to track and examine the use of this Website, to prepare
reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It
works by shortening Users' IP addresses within member states of the
European Union or in other contracting states to the Agreement on the
European Economic Area. Only in exceptional cases will the complete IP
address be sent to a Google server and shortened within the US.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Contacting the User
Contact form (this Website)
By filling in the contact form with their Data,
the User authorizes this Website to use these details to reply to
requests for information, quotes or any other kind of request as
indicated by the form’s header.
Personal Data processed: email address; first name; last name.
Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that
enable this Website to run and be distributed as well as to provide a
ready-made infrastructure to run specific features or parts of this
Website.
Some services among those listed below, if any, may work through
geographically distributed servers, making it difficult to determine the
actual location where the Personal Data are stored.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
OpenAI API (OpenAI, L.L.C.)
The OpenAI API provided by OpenAI, L.L.C. is a service that helps the Owner to automate tasks through its AI engine.
Personal Data processed: Data communicated while using the service.
Place of processing: United States – Privacy Policy.
Registration and authentication provided directly by this Website
By registering or authenticating, Users allow this Website to
identify them and give them access to dedicated services. The Personal
Data is collected and stored for registration or identification purposes
only. The Data collected are only those necessary for the provision of
the service requested by the Users.
Direct registration (this Website)
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data processed: email address; first name; last name; password.
Traffic optimization and distribution
This type of service allows this Website to distribute their content
using servers located across different countries and to optimize their
performance.
Which Personal Data are processed depends on the characteristics and the
way these services are implemented. Their function is to filter
communications between this Website and the User's browser.
Considering the widespread distribution of this system, it is difficult
to determine the locations to which the contents that may contain
Personal Information of the User are transferred.
Fastly CDN (Fastly, Inc.)
Fastly CDN is a traffic optimization and distribution service provided by Fastly, Inc.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
Cookie Policy
This Website uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users
in the European Union
This section applies to all Users in the European
Union, according to the General Data Protection Regulation (the “GDPR”),
and, for such Users, supersedes any other possibly divergent or
conflicting information contained in the privacy policy. Further details
regarding the categories of Data processed, the purposes of processing,
the categories of recipients of the Personal Data, if any, and further
information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement
with the User and/or for any pre-contractual obligations thereof; - processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public
interest or in the exercise of official authority vested in the Owner; - processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal
basis that applies to the processing, and in particular whether the
provision of Personal Data is a statutory or contractual requirement, or
a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be
processed and stored for as long as required by the purpose they have
been collected for and may be retained for longer due to applicable
legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of
a contract between the Owner and the User shall be retained until such
contract has been fully performed. - Personal Data collected for the purposes of the Owner’s legitimate
interests shall be retained as long as needed to fulfill such purposes.
Users may find specific information regarding the legitimate interests
pursued by the Owner within the relevant sections of this document or
by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period
whenever the User has given consent to such processing, as long as such
consent is not withdrawn. Furthermore, the Owner may be obliged to
retain Personal Data for a longer period whenever required to fulfil a
legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted.
Therefore, the right of access, the right to erasure, the right to
rectification and the right to data portability cannot be enforced after
expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have
the right to withdraw consent where they have previously given their
consent to the processing of their Personal Data. - Object to processing of their Data. Users have
the right to object to the processing of their Data if the processing is
carried out on a legal basis other than consent. - Access their Data. Users have the right to learn
if Data is being processed by the Owner, obtain disclosure regarding
certain aspects of the processing and obtain a copy of the Data
undergoing processing. - Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have
the right to restrict the processing of their Data. In this case, the
Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller.
Users have the right to receive their Data in a structured, commonly
used and machine readable format and, if technically feasible, to have
it transmitted to another controller without any hindrance. - Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data
transfers abroad including to any international organization governed by
public international law or set up by two or more countries, such as
the UN, and about the security measures taken by the Owner to safeguard
their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in
the exercise of an official authority vested in the Owner or for the
purposes of the legitimate interests pursued by the Owner, Users may
object to such processing by providing a ground related to their
particular situation to justify the objection.
Users must know that, however, should their Personal Data be
processed for direct marketing purposes, they can object to that
processing at any time, free of charge and without providing any
justification. Where the User objects to processing for direct marketing
purposes, the Personal Data will no longer be processed for such
purposes. To learn whether the Owner is processing Personal Data for
direct marketing purposes, Users may refer to the relevant sections of
this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner
through the contact details provided in this document. Such requests are
free of charge and will be answered by the Owner as early as possible
and always within one month, providing Users with the information
required by law. Any rectification or erasure of Personal Data or
restriction of processing will be communicated by the Owner to each
recipient, if any, to whom the Personal Data has been disclosed unless
this proves impossible or involves disproportionate effort. At the
Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the
Owner in Court or in the stages leading to possible legal action arising
from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy,
this Website may provide the User with additional and contextual
information concerning particular Services or the collection and
processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any
third-party services may collect files that record interaction with this
Website (System logs) or use other Personal Data (such as the IP
Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal
Data may be requested from the Owner at any time. Please see the contact
information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy
at any time by notifying its Users on this page and possibly within
this Website and/or - as far as technically and legally feasible -
sending a notice to Users via any contact information available to the
Owner. It is strongly recommended to check this page often, referring to
the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis
of the User’s consent, the Owner shall collect new consent from the
User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection
with other information — including a personal identification number —
allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or
third-party services employed in this Website), which can include: the
IP addresses or domain names of the computers utilized by the Users who
use this Website, the URI addresses (Uniform Resource Identifier), the
time of the request, the method utilized to submit the request to the
server, the size of the file received in response, the numerical code
indicating the status of the server's answer (successful outcome, error,
etc.), the country of origin, the features of the browser and the
operating system utilized by the User, the various time details per
visit (e.g., the time spent on each page within the Application) and the
details about the path followed within the Application with special
reference to the sequence of pages visited, and other parameters about
the device operating system and/or the User's IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other
body which processes Personal Data on behalf of the Controller, as
described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other
body which, alone or jointly with others, determines the purposes and
means of the processing of Personal Data, including the security
measures concerning the operation and use of this Website. The Data
Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this
document to the European Union include all current member states to the
European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique
identifiers, web beacons, embedded scripts, e-tags and fingerprinting -
that enables the tracking of Users, for example by accessing or storing
information on the User’s device.
Legal information
This privacy policy relates solely to this Website, if not stated otherwise within this document.